Smart Living Box was founded in 2018 with a simple motto in mind, for our customers to “Smarter Shopping,Better Living”
To live up to our motto, we have established these guiding principles that we adhere to every day!
- Earn Your Trust
We believe our customers’ trust in us is fundamental to their shopping experience. We are dedicated to high standards of quality and service to make certain that you can always rely on us. We impose strict quality controls on everything we sell. We manually double check everything before it is packed and shipped, giving you complete peace of mind when shopping with us.
- Genuine Care
We believe that every step and detail matter when it comes to your shopping experience. It is a team effort, and internally we have clear guidance to communicate our philosophy. Everyone on our team is dedicated to perfect your experience. This is our Products team, our Customer Service team, and our Logistics team. We care, every step of the way.
- Keep it Simple
Our goal is to create a hassle-free shopping process for you to make it easy to shop with us. This means no confusing policies or complicated forms.
If you have questions or concerns, our Customer Service team is here to help 24/7! Every day we are constantly looking to simplify more and improve your experience.
- Deliver Happiness
We believe that every order is an opportunity to make someone happy.
It is our everyday joy and goal to deliver happiness to our customers with an enjoyable experience. We hold this at heart and it has been a constant motivation for us to keep improving!
WHO ARE WE?
Founded in 2018, we observed the complexity and hassles that accompanied ordering online and we wanted to create a simpler alternative.
That became our founding idea behind Smat Living Box, where customers can “Smarter Shopping,Better Living” without hassle and enjoy the shopping experience while exploring their interests.
Since then, with the support of our customers, we have grown a lot!
With nearly 20 people, we have dedicated teams to master every step and detail of your order.
From Customer Support to Quality Control, we work around the clock to live up to the trust entrusted by our customers and our motto for them to “Smarter Shopping,Better Living”
OUR PROMISES TO YOU
With every order, we promise to our customers:
All orders will be shipped within 24 hours from the time of your order!
Everything you order has corresponding stock in our warehouses, we do not sell what we cannot ship within 24 hours.
If you have a question or problem, we will be there.
We have a 100% same-day response rate, including weekends and public holidays, all year round.
60 Day Warranty
We promise you a hassle-free experience.
For up to 60 days from the time of your order, if you have a problem with your product (even damage from shipping), we will take care of it.
Your privacy is of paramount importance to us.
Customer privacy is a serious matter to us and we have strict policies in place to limit and control access to all customers related information.
OUR COMMITMENTS TO SOCIETY
As we grew, we recognize the growing impacts of our actions and we are committed to do our part to create a better world.
We are committed to:
We are committed to minimizing our impact on the environment.
We aim to reduce our waste from both packaging and shipping as much as possible, whilst also using recycled material wherever possible.
We do not allow for any unethical discrimination on the basis of race, gender, sexual identity, age, marital status, pregnancy status, mental or physical disability.
We are committed to nurturing an animal-friendly environment, they even come to work with us!
We are strictly against selling any product that may be of harm to animals.
Help us to improve by giving us your feedback here.
We are always happy to hear your thoughts and we welcome any feedback you have.
|Address||Setagaya,Shimouma 6-31-10 Dr Nakamatsu Green Terrace, Tokyo,Tōkyō, 1540002, Japan|
+61 3 9013 4620 (AU)
|New Zealand Branch Location||
Mount Eden,Kowhai Street ,Auckland,1024,New Zealand